IT support that eases the load – not asks questions.
FASTNET handles defined support levels – remotely and onsite – entirely under your brand.
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- SLA-Compliant
- Technically Proficient
- Scalable
Support must not be a bottleneck.
When tickets stall or the 2nd line is swamped, the whole operation suffers. FASTNET provides project-based support that works – without constant adjustment from your techs.
Partner-operated service desk
Your brand, our technicians. We run 1st-level support fully white-label – including ticket intake, routing, and basic remote assistance. Seamlessly integrated into your processes.
Project-specific 2nd-level support
When it gets complex, we step in. We deliver deep expertise for specific projects – e.g. migration support, network issues, or hardware diagnostics. Temporary but reliable.
Onsite support & field services
When remote isn’t enough, we’re onsite. Our technicians handle local tasks – whether rollout assistance, break & fix, or scheduled maintenance. On time, documented, fully aligned.
SLA & reporting
You promise service – we deliver. Defined response times, escalation tiers, and transparent status reports: Your client feels in-house support – you keep control.
In-house feel, outsourced service
Voices from the field: how SLAs, reporting, and proactive action make the difference.
200+
Clients served in Berlin-Brandenburg
What Customers Say
49 Reviews
FASTNET is our preferred IT service provider here in Berlin and has seamlessly rolled out over 15,000 workstations in just one hundred days—no downtime and clear schedules. Their agile project management and 24/7 helpdesk significantly relieved our team, allowing us to focus entirely on our core business.
Markus Lehmann
Managing Director at Reg-IT AG
FASTNET’s managed services elevated our IT infrastructure to a new level: proactive monitoring prevents outages before they occur. With detailed analysis and regular SLA reports, we reduced support tickets by 40% and cut IT costs by 30%.
Thomas Becker
Project Manager at Brandt & Kessner IT-Service
As a system house, we integrated FASTNET as a white-label partner and quickly scaled our capacity—without adding staff. Their expertise in agile project management methods and transparent documentation let us complete new customer projects 30% faster.
Sabine Hoffmann
CTO at Tech4Schools GmbH
Support that lightens the load
Learn how scalable IT support brings real relief to tech teams in our blog.
Whether 1st-level hotline or 2nd-level peak: we deliver scalable white-label support.
Emergency? We’re ready to go.
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