IT support that takes the pressure off.
FASTNET provides 1st to 3rd level support, both on-site and remotely.
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- SLA-compliant
- Technically sound
- Scalable
Support must not be a bottleneck.
When tickets pile up or the second line is burning, the entire operation suffers. FASTNET provides project-related IT support, both on-site and remotely.
Partner-operated service desk
Our technicians provide you with comprehensive first-level support. In white label mode, we take over the ticket system and asset tool and ensure that your customers receive reliable and satisfactory support – directly integrated into your processes.
Project-specific 2nd-level support
When it gets complex, we step in. We deliver deep expertise for specific projects e.g. migration support, network issues or hardware diagnostics. Whether temporary or permanent – always reliable.
Onsite support & field services
When remote isn’t enough, we’re onsite. Our technicians handle local tasks – whether rollout assistance, break & fix, or scheduled maintenance. On time, documented, fully aligned.
SLA & reporting
Defined response times, escalation levels and transparent status reports: Your customer gets the feeling of in-house service – You remain in control.
In-house feel, outsourced service
Voices from the field: how SLAs, reporting, and proactive action make the difference.
0 clients across the country
8 Reviews
Absolutely recommendable! I am completely satisfied with FASTNET – from the first consultation to implementation, everything was perfectly organized and professional. [...]
Louis Rydzek
Managing Director at Pommes-Freunde (Erfurt/Leipzig)
The guys from FASTNET were quick and clever with the solution to our problem. They respond quickly and reliably to our emails. Great and young team.
Peter Henrich
Project Manager at Uckert Technology
As an IT service provider focused on software development and process optimization, we rely on strong partners – and with FASTNET, we’ve found exactly that.
Dipl.-Inf. (FH) Kevin Ossenbrück
Founder & Managing Director at Team Bitfuture
FASTNET truly impressed us! The collaboration has always been and remains professional! Problems are solved efficiently and with a solution-oriented mindset. I look forward to more joint projects!
Ilias Baghouze
Founder & Managing Director at BHZ IT-Service
